Job Description
We are seeking a highly skilled Technical Support Engineer to join our team.
* Main Responsibilities:
o Customer Support: Provide timely and effective solutions to customer inquiries and support tickets.
o Troubleshooting: Dive deep into complex technical issues and work closely with the engineering team to reproduce and resolve problems.
o Product Improvement: Collaborate with sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
* Additional Responsibilities:
o Knowledge Sharing: Contribute to our vibrant community by writing technical blog posts, creating documentation, and sharing expertise.
o Team Collaboration: Work effectively in a fast-paced, global team and contribute to a collaborative culture that values innovation and teamwork.
Requirements and Qualifications
Key Skills:
* Technical Proficiency: Strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is a must-have.
* Problem-Solving Skills: A knack for troubleshooting and a dedication to finding solutions.
* Communication Skills: Excellent written and verbal communication skills to effectively interact with customers and team members.
* Time Zone: GMT -5 to GMT -2
Why Join Our Team?
Benefits:
* Cutting-Edge Technology: Work with the latest API gateway and API management technologies.
* Global Impact: Contribute to a product used by organizations worldwide.
* Career Growth: Opportunities to advance your technical skills and career within a dynamic company.
* Collaborative Culture: Join a supportive and passionate team that values innovation and teamwork.