Job Title
This role plays a pivotal part in guaranteeing users derive maximum value from their subscription. Daily outreach to faculty members via calls, emails, and demos is necessary for setting up integrations in courses and increasing product usage.
* Daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage.
* Increase adoption by delivering product awareness sessions across existing customer universities and research institutes.
* Grow engagement and usage by delivering presentations at exhibits and conferences, university seminars and workshops, and onsite visits.
* Strengthen renewal outcomes by ensuring smooth implementation support, and consistent usage of resources.
* Influence product decisions by communicating customer feedback to sales, product, and marketing teams.
Requirements
* A Master's degree or PhD in Life Sciences disciplines.
* 1-3 years of experience in customer-facing roles is preferred.
* Fluent communication skills in English.
* Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
* Strong interpersonal skills with a passion for remote relationship-building.
* Experience in networking using cold calling is preferred.