Business Systems Analyst Role
We are seeking a highly skilled Business Systems Analyst to support the success of our Pay-Per-Use program by identifying, triaging, and resolving data and process discrepancies tied to financial operations.
About the Job
* Triage and resolve data issues within the Pay-Per-Use program by identifying root causes and directing them to the appropriate teams.
* Maintain and manage Jira boards, including issue tracking, documentation, and validation of outcomes.
* Troubleshoot and update Tableau reports, ensuring accuracy and relevance of displayed data.
* Write and modify SQL queries to investigate issues, validate fixes, and extract data as needed.
* Collaborate closely with internal finance, technical, and business stakeholders to support billing and revenue-related processes.
* Contribute to chatbot proof-of-concept development by providing data insights and supporting testing activities.
Key Qualifications
* 3+ years of experience in a data analyst, reporting analyst, or similar analytical role.
* Proficient in writing SQL queries for data investigation and analysis.
* Hands-on experience modifying and troubleshooting Tableau dashboards and working with backend data sources.
* Skilled in managing issues in Jira and working across business and technical teams.
* Ability to work independently with minimal supervision in a fast-paced, data-driven environment.
* Familiarity with navigating Salesforce and SAP for data verification (no development or admin experience required).