About Us
At our organization, you will have the opportunity to develop and be connected to cutting-edge technology, immersed in a culture centered on innovation and a high-performance team, unlocking new possibilities and working with the future of technology.
About the Role
The successful candidate will be responsible for providing top-notch technical support to employees, ensuring efficiency and satisfaction. This includes:
* Triage, service support and execution of L1 support tickets;
* Life-cycle management of IT assets for end-users, including provisioning, maintenance, off-boarding and disposal;
* KPIs monitoring and follow-up, mainly for service and performance indicators;
Requirements
To excel in this role, you will need:
* A degree in IT or related field, complete or still coursing;
* Experience in ticketing systems, such as those used in Help Desks;
* Technical knowledge in macOS systems, both hardware and software;
* Knowledge of IT processes related to ticket management and assets management;
* Intermediary proficiency in English.
Differentials
We value candidates with the following skills:
* Technical Knowledge in Linux systems;
* ITIL Certification (any);
* Advanced English;
* Basic cybersecurity knowledge.
Benefits & Our Culture
We offer a range of benefits and perks, including:
* CLT hiring model;
* Health and dental plan;
* Flexible VR and VA (Flash Card), including during vacation periods;
* Transport voucher without payroll deduction;
* Annual internal hackathons;
* Mobility allowance (additional amount for travel);
* Freestyle (incentive to customize the workstation);
* Platform for language courses (English and Spanish);
* Stock options (according to policy);
* Birthday day off;
* TotalPass;
* Flexible working hours (really flexible);
* Nomad program to work from anywhere for up to 3 months a year;
* Annual international exchange program.
FlexWork Model
We prioritize collaboration and acculturation in our FlexWork model. For the first three months, you will work on-site in the local office, building relationships and connecting with our values and culture.