Job Description:
As an operational specialist, you will be responsible for monitoring ongoing delivery routes and communicating with delivery drivers and shippers via phone and live chat.
The role requires a strong understanding of logistics and courier operations, as well as excellent communication skills to effectively manage relationships with drivers and customers.
Required Skills and Qualifications:
* Proficiency in English
* Ability to work based on the Eastern US time zone (EST)
In addition to the required qualifications, experience in call center, customer support, or account management is highly valued. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to multitask and prioritize tasks effectively.
What We Offer:
This role presents a unique opportunity to join a dynamic team and contribute to the growth and success of our organization. As an operational specialist, you will have the chance to develop your skills and expertise in logistics and operations management.