About the Role
We are seeking a skilled project manager to oversee our interpretation team.
Your responsibilities will centre around three core areas: project management, client communication, and ad-hoc recruitment of specialized language professionals.
* Scoping: You will work with clients via email or phone about their needs.
* You will collaborate with colleagues to ensure the client's expectations for quality, speed, and cost are met.
* You will identify colleagues to assist based on the relevant time zones or regions for the project.
* Matchmaking: Your top responsibility is to identify the best linguist in our community for the client's objective.
* You will present that linguists' experience in a relevant way for the project.
* You will constantly evaluate profitability and client satisfaction.
* Executing: You will need to sync up expectations between client(s) and linguist(s).
* You may need to coordinate calls to ensure they begin successfully.
* You will communicate with clients after projects to make sure they are satisfied.
Requirements
* Bachelor's degree in a related field.
* Fluency in English. Fluency in an additional language is a plus.
* Experience with CRM systems.
* Excellent written and verbal communication skills.
* Strong organizational and multitasking abilities.
* Ability to work under pressure in a fast-paced environment.
* Ability to work effectively in both independent and team environments.
* Goal-oriented, driven, and highly motivated to succeed & take on challenges.
Benefits
* Paid time off.
* Health insurance.
* Annual allowance for professional development expenses.
Work Arrangements
This is a fully-remote role where you can work from home.
You will work either APAC, AMER or EMEA business hours, but wherever possible, it will be your local region.
Weekends and overnights shifts are available with a commensurate increase in compensation.