Who are we?Equinix is the world’s digital infrastructure company, operating over 26 0 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Job SummaryThe Senior Sales Support Associate works closely with large and complex customers and sales reps and delivers value by providing proactive and reactive sales support.ResponsibilitiesPre-Sales Administration and Transactions CoordinationCoordinates all pre-sales activity for large, strategic Channel Partner customersSolves complex pre-sales issues by engaging internal interlock teamsEnsures SFDC is up to date at Account, Opportunity, and Case level for supported Sales TeamPrepare and manage quotes: Utilize various quoting tools and interfaces to efficiently generate and configure budgetary and formal quotesMonitor and manage Account aligned case queueCollaborate on team-driven initiatives: Contribute to larger team projects by defining objectives, tracking progress, and driving results to completion, with a focus on enhancing the effectiveness and impact of the COM role.Customer EngagementParticipates in face-to-face customer meetings as trusted pre-sales advisor together with SalesManagement of delegated opportunities with standard requirements without internal or external negotiationsUnderstands future customer builds and timingHandles Customer escalations related to COM responsibilitiesComplex Deal SupportReviews pipeline with Sales rep and identifies deals to work onProject manages multi-country deals engaging local COMsCoordinates deal requirements with cross-functional deals to structure deal upfrontData IntegrityLeads data improvement initiatives for country or region (Siebel, SFDC)Uses management reports to define corrective actions (Billing)Proactively cleans up data on committed opportunitiesProcess and Policy adoption and reinforcementMonitors Sales compliance to policies in pre-sales processFlags non-compliance to managementParticipates in cross-functional workshops to represent COMGathers input for Business Requirement documentsParticipates in UAT testingCreates and/or delivers process and policy training to Sales Teams as neededQualifications3+ years experience preferredBachelor's degree preferredThe United States targeted pay range for this position in the following location is / locations are:San Francisco, CA / Bay Area: $64,000 to $96,000 per yearColorado, Nevada, Rhode Island: $53,000 to $79,000 per yearOur pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:USA Benefits eBookEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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