Location:
Guarulhos, São Paulo, Brazil
Job ID:
R0067892
Date Posted:
2024-11-27
Company Name:
HITACHI ENERGY BRASIL LTDA.
Profession (Job Category):
IT, Telecom & Internet
Job Schedule:
Full time
Remote:
No
Job Description:
The Opportunity
Hitachi Energy Transformers is seeking a South America HUB IT Service Delivery Manager.
As Hub IT Service Delivery Manager you are responsible for developing, implementing and executing the IT delivery capability within hub area of responsibility to either plan, build, run or support IT solutions for a region with multiple function site offices and/or factories.
Youare providing the interface to the business, consulting with the Hub BU leads, IT stakeholders and application owners within the business on IT-related topics. This position is a stakeholder facing role and requires management of expectations within thebusiness.
AsHubIT Service Delivery Manageryouleada multi-national team of lower-level managers and/or IT Specialists, providing appropriate and efficient ITSolutions/ITServices to a defined geographic area/Region, possibly manage hosted IT resources and support global IT projects in respect of regionalimplementation. Act as an ITBusiness Partner for the related geographical management or for the appropriateregional management .
Location: Preferably Guarulhos, Brazil. Other locations in South America will be considered.
How You´ll Make an Impact
• Leada multi-national team of lower-level managers or a local/multi-country team ofIT Specialists, providing appropriate and efficient ITSolutions/ITServices to a defined geographic area/Region, eventually manage hosted IT resources and support global IT projects in respect of Hub/regionalimplementation
• Together with the Hubs, implementthe global standard IT operating model, overseeService and Project Delivery, and ensure thatthe business voice is an integral part of the PGIT operating model
• Accountable for development and managementof an organizational entity for delivering ITservices, solutions, and activitiesin the Hub region
• Accountable for end to end IT service delivery including onsite services and IT/OT Cybersecurity operational management at the sites.
• Aggregate demands for new and improved ITInfrastructure services required by the businessand ensure overall business satisfaction withexisting Infrastructure services
• Collaborates with the Business Unit ITManagement,IT stakeholder and 3rd Party IS Suppliers and across Hubs
• Is accountable for theassigned Business Unit scope towardsHitachi Energy Business andfunctions. Ensuring that delivery of business processes/projectssupporting IS systems/projects is aligned toBusiness andfunctions needs, resulting in improved efficiency,effectiveness, quality and/or operational functionality .
• Prioritizes tasks and responsibilities to manage regional and local requirements and escalations seamlesslyaccordingly to the global targets and strategy. EnsuresVision and Mission alignment of the operational tactic.
• Leads and works with distributed teams and processes anddriving them towards high levels of operational excellence.
• Responsible for compliance of IT services to local law, Locallicense compliance & local IT controls compliance.Responsible for local IT budget in the country.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
Your Background:
* Bachelor's degree and deep experience in Information Systems or a Technology related business. Degree in Computer Science/ Information Systems or Engineering are preferred.
* Experience in IT delivery management role across regional geographies.
* Experience in project management of complex global projects including IT system integration.
* Experience with manufacturing operations methods, process, and change management.
* Experience in complex stakeholder scenarios, cross-functional problem solving and good understanding of IT procedures and policies, together with end-to-end business processes knowledge.
* Excellent written and verbal communication skills with the ability to communicate fluently in English in a global multicultural diverse environment.
* Flexibility to occasionally work in different time zones and business travel.
#LI-Hybrid
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. #J-18808-Ljbffr