Technical Support Engineer
We are seeking a skilled Technical Support Engineer to join our team. As the primary point of contact for customers, you will handle support tickets and provide timely, effective solutions.
Key Responsibilities:
* Customer Champion: You will be the first line of defense for our customers, handling support tickets and providing timely, effective solutions.
* Technical Problem Solver: You will dive deep into complex issues and work closely with our engineering team to reproduce and resolve problems.
* Product Innovator: You will collaborate with our sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
* Knowledge Sharing: You will contribute to our vibrant community by writing technical blog posts, creating documentation, and sharing your expertise.
About Us:
* Cutting-Edge Technology: You will work with the latest API gateway and API management technologies.
* Global Impact: Your work will contribute to a product used by organizations worldwide.
* Career Growth: Opportunities will exist for advancing your technical skills and career within a dynamic company.
* Collaborative Culture: You will join a supportive and passionate team that values innovation and teamwork.
* Open Source Pioneer: Our flagship Open Source Ingress Controller has become an industry standard with over 3.5 Billion downloads and global usage.