Role Overview
We are seeking a Client Success Manager to oversee relationships with agency clients in chiropractic, dental, and medspa clinics. This role involves being the main point of contact, ensuring campaigns drive real results and clients stay informed, confident, and happy.
Key Responsibilities:
* Daily Client Communication: Communicate daily via calls, emails, and texts, keeping clients informed before they have to ask. Provide clear updates on campaign performance, next steps, and upcoming improvements. Build trust through responsiveness, proactivity, and transparency.
* Client Onboarding: Lead new clients through setup, ensuring tracking, GoHighLevel, and campaigns are properly configured. Set expectations around timelines, deliverables, and what strong performance looks like. Ensure a smooth and confident start to each new client relationship.
* Campaign Monitoring & Troubleshooting: Review ad and funnel performance daily, track metrics like CPL, leads generated, bookings, show rate, and conversion rate. Identify drops or issues early and diagnose potential causes. Suggest actionable fixes and coordinate with delivery teams to execute changes effectively.