ServiceNow Technical Architect
Start Date: ASAP
End Date: Aug 28, 2026
100% remote
English and Portuguese are required
Candidates from LATAM
We are seeking a true Technical Architect (not a developer/consultant) to lead and drive developers in a CSM workstream. This role is the technical leader responsible for designing, building, and maintaining ServiceNow’s unified customer engagement platform (NOW Engage), serving Expert Services and Partner consultants globally.
The Technical Architect translates business requirements into scalable, maintainable solutions, ensures platform integrity and performance, and provides hands‑on technical leadership across the full delivery lifecycle.
Key Responsibilities
* Design scalable ServiceNow solutions aligned with best practices.
* Lead architecture for multi‑tenant NOW Engage, ensuring security, data isolation, and performance.
* Architect integrations with external systems (REST APIs, Integration Hub, AI/GenAI features).
* Guide scrum teams, oversee code reviews, and enforce technical standards.
* Collaborate with Business Analysts, executives, and cross‑functional teams to align business and technical goals.
* Ensure compliance with enterprise standards, security, and regulatory requirements (GDPR, CCPA).
* Drive continuous improvement through monitoring, automation, CI/CD, and documentation.
Requirements:
* 6–10+ years of ServiceNow experience (development, administration, architecture).
* Deep knowledge of ServiceNow products (CSM, SPM, ITSM, ITOM).
* Expertise in custom app development, advanced data models, workflows, and API integrations.
* Strong coding skills (JavaScript, REST/SOAP APIs, Integration Hub, UI Builder).
* Experience with multi‑tenant architecture, scalability, and performance optimization.
* Ability to clearly communicate technical concepts to non‑technical stakeholders.
Preferred
* ServiceNow CTA, CIS, or CAD certifications.
* Experience with AI/GenAI integrations and Agile/SAFe methodologies.
* Leadership of scrum teams and collaboration with external vendors.
* Knowledge of cloud infrastructure, CI/CD pipelines, and DevOps.
Key Attributes
* Architectural thinking and problem‑solving.
* Strong technical leadership and quality focus.
* Executive presence with excellent communication skills.
* Collaborative and adaptable in dynamic environments.
* Willingness to travel up to 25% annually.