Technical Customer Success Professional
Our organization is seeking a highly skilled Technical Customer Success Professional to provide exceptional service to our customers. This role requires strong analytical and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
* Provide timely and effective solutions to customer-reported issues via case updates, calls, or screen-sharing sessions.
* Evaluate customer needs, identify potential problems, and guide clients toward effective resolutions.
* Monitor the support queue and prioritize cases based on urgency and complexity.
* Analyze web applications using Chrome Developer Tools to identify JavaScript or API failures.
* Perform API testing and validation using tools such as Postman or cURL.
Technical Skills:
* Strong knowledge of Windows ADFS Servers and SQL Server Management Studio (SSMS).
* Ability to diagnose and resolve IIS and SSL issues on Windows Application Servers.
* Experience with database backups, migrations, and troubleshooting using SQL Server Management Studio (SSMS).
* Proficient in analyzing browser console errors, network calls, and response payloads to pinpoint issues in customer environments.
Benefits:
This role offers a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development.
Requirements:
* 4+ years of experience in a technical customer success role.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work effectively in a fast-paced environment.