OverviewAbout Operations Technology Solutions (OTS). As an IT Support Associate, you will use your skills to support our Operations team by resolving issues involving multiple IT architectures. We are committed to improvements; you will be encouraged to participate in career development opportunities to progress at Amazon. We are looking for self-motivated individuals to take on challenges and motivate teams to develop solutions for the obstacles we face. This is an on-site position in Cajamar - SP - Brazil.Key job responsibilitiesBe a protagonist in managing state-of-the-art IT equipment at our facilitiesLead technical solutions and make a difference in our operational infrastructureDevelop your mentoring side by sharing knowledge and training new talentGrow with us through constant learning in innovative technologiesConnect with diverse teams, providing on-site and remote support across multiple locationsEnjoy a dynamic routine with the possibility of working different shifts, adaptable to your profileHere you\'ll have the opportunity to directly impact our operations while developing your technical and leadership skillsAbout the teamOperations Technology Solutions (OTS): We are the force that drives one of the most impressive operations in the world. Every day, our technology enables the delivery of thousands of smiles in the form of packages, reaching people in hundreds of countries.As part of OTS, you will be essential in a system that maintains the fast pace of Amazon\'s global operations, ensures precision in every process, and establishes new standards of excellence in services. Here, your IT expertise won\'t be just another skill - it will be a fundamental part of a logistics revolution that never stops. 24 hours a day, 7 days a week, our team keeps Amazon\'s operations running without interruptions.Qualifications1+ years of corporate setting Windows, Mac or Linux Operating systems support experienceExperience troubleshooting integrated and interdependent computer systemsExperience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminalsEnglish (Read and Write)CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certificationsExperience in a dynamic environment with a high degree of customer serviceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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