Role Overview:
A Customer Support Specialist is sought after to provide high-quality support to valued clients. As a key member of the team, you will be responsible for resolving complex customer issues, managing the global support queue, and ensuring timely service delivery.
Key Responsibilities:
* Identify customer needs and open cases in Salesforce, verifying data accuracy.
* Monitor the Global Support queue and prioritize cases based on severity and impact.
* Troubleshoot customer-reported issues, identify root causes, and provide solutions via case updates, calls, or screen-sharing sessions.
Technical Expertise:
* Analyze web applications using Chrome Developer Tools (Inspector) to debug front-end issues and identify JavaScript or API failures.
* Perform API testing and validation using tools such as Postman or cURL.