Principal Project Manager Fast Response Team - This team plays a key role in safeguarding complex global projects, ensuring they return to the right track while rebuilding customer confidence. Key responsibilities - Plan and manage projects in a highly complex global IT environment - Lead large interdisciplinary teams and subcontractors during project recovery and stabilization phases - Implement quality gates, define corrective measures and monitor execution - Conduct project reviews, identify weaknesses and drive improvement actions - Define project structure, procedures and quality assurance measures - Plan, schedule and control project phases, timelines and cost plans - Manage project resources, including external partners, ensuring delivery on time, quality and budget - Lead project status meetings and steering committees, reporting to senior leadership and top management - Handle escalations, de-escalations and conflict management - Apply best practices as part of the Zero Failure Program - Establish cross-production control mechanisms to ensure implementation of quality measures - Contribute to the evolution of project management and ITIL standardsYour profile - At least 8 years of experience in project or program management within IT environments - Proven experience managing complex global IT projects with multiple international stakeholders - Strong background in Data Center environments, cloud technologies and modern IT processes (AI, cloud, etc. ) - Solid experience in quality management, reporting and governance frameworks - Deep understanding of IT service environments including application operations, infrastructure, networks and desktop services - Strong knowledge of ITIL processes and service management practices - Experience working in multicultural and international environments - Outstanding skills in communication, negotiation, problem solving and decision-making - Strong presentation and facilitation skills - Highly proactive, structured and results-oriented mindsetLanguages - German Business fluent - English Business fluent If you are passionate about leading complex IT programs, solving critical project situations and working in an international environment, we would love to hear from you!