We are seeking a skilled End User Support and IT Infrastructure with expertise in End User support, IT Operations, and Networking to join our team. As an Infrastructure, you will be responsible for designing, implementing, and maintaining the organization's IT infrastructure, ensuring the reliability, security, and scalability of our systems. You will collaborate with cross-functional teams to support business operations and ensure the smooth functioning of our technology infrastructure.
Your mission:
Deploy, configure, and manage server infrastructure, including physical and virtual servers, storage systems, and backup solutions
Collaborate with IT teams to ensure effective planning, implementation, and maintenance of server infrastructure to meet business requirements
Monitor system performance, troubleshoot issues, and optimize server infrastructure for performance and scalability
Collaborate with cross-functional teams to ensure smooth IT operations, including user support, system maintenance, and software deployments
Develop and maintain documentation, including system configurations, standard operating procedures, and infrastructure diagrams
Implement security best practices and ensure compliance with regulatory requirements in the design and operation of infrastructure systems
Evaluate and recommend new technologies, tools, and processes to improve infrastructure efficiency and reliability
Participate in disaster recovery planning, including backup strategies, data replication, and failover procedures
Stay up to date with industry trends, emerging technologies, and best practices related to infrastructure engineering and networking
Continuous development of the IT process automation and system landscape
First contact person for all IT Administration related topics (user support) in our Florianopolis office
Technical responsibility for planning and the implementation IT infrastructure project tasks in our Brazil offices, considering the corporate IT strategy and budget
WHAT WE ARE LOOKING FOR
To join our team, YOU must HAVE:
Completed degree in Computer Science or training as an IT Specialist or comparable qualification
Several years proven experience with End User Support, IT infrastructure administration, server infrastructure, IT operations, and networking.
Strong knowledge of Microsoft tools.
Experience in SharePoint, Jira and Confluence tools, operational, migrations, backups
Proficiency in networking concepts, protocols, and technologies (e.g., TCP/IP, VLANs, routing, switching, firewalls)
Familiarity with IT operations management tools and practices, such as monitoring, incident management, and change management
Know-how in administration of Windows, Apple, and Linux systems
Solid understanding of security principles and best practices in infrastructure design and operations
Knowledge of cloud technologies (e.g., AWS, Azure) is desirable
Analyse and resolve equipment problems: laptops, servers, printers, networks
Very Good English communication skills
Knowledge on CrowdStrike, Manage Engine, Asset Explorer, Intune, Netskope or similar
And YOU must BE:
Able to prioritize tasks and manage multiple projects simultaneously
Structured and having an independent and reliable working style
Open-minded with strong communication and collaboration skills to work effectively with cross-functional teams
Having excellent troubleshooting and problem-solving skills
Be proactive and have good communication
Good relationship with colleagues and clients
Familiar with GDPR and ISO 27001 rules and guidelines