(fluent English, Fintech) Technical Support Consultant (LATAM)
(fluent English, Fintech) Technical Support Consultant (LATAM)
4 weeks ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let's see what it takes
What you will do:
* Provide exceptional customer support via chats, and emails
* Provide Level 1 and Level 2 technical support for payment systems
* Monitor transaction activities and dashboards to identify and resolve issues promptly
* Act as the first point of contact for customers experiencing technical issues with payment systems
* Collaborate with banks and acquirers to proactively oversee their processing capabilities and escalate concerns when necessary
* Always be up-to-date with cutting-edge technology
* Securely work with customers' sensitive information
* Maintain working knowledge of our client's products and services
What you need to succeed in this role:
* Excellent English skills (at least C1 for both spoken and written)
* Technical support experience is a must
* 1-2 years of experience in Fintech is a must
* Troubleshooting skills
* Positive and responsible attitude
* Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Will be a great plus:
* Experience with CRM systems, preferably Hubspot
Benefits and Perks:
* Flexible schedule
* Opportunity to work fully remotely
* Inclusive international environment
* Compensation in USD
* Good bonuses for referring friends
* Paid intensive training and probation
* Work-life balance
* Responsive management interested in your growth and long-lasting cooperation
* Greenhouse conditions for self-development
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at SupportYourApp by 2x
Get notified about new Technical Support Consultant jobs in Greater Buenos Aires.
System Administrator – Skytap, a Kyndryl Company
Consultor SAP BPC / Semi-Senior / Remoto
Greater Buenos Aires ARS25,000.00-ARS27,000.00 1 month ago
Technical Support / Customer Success Engineer (Remote)
Advanced Technical Support Engineer - Windows
L2 Technical Support Consultant & Backend Engineer (LATAM, remotely)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr