Are you a skilled and passionate professional seeking a role that aligns with your expertise in Life Sciences? This opportunity presents an exceptional chance to leverage your skills and experience to drive success in customer-facing roles.
As a Customer Success Specialist, you will play a pivotal role in ensuring users derive maximum value from their subscription. Your primary objective will be to collaborate with professors at leading universities to integrate high-quality video content into their courses, thereby enhancing teaching outcomes and student success.
Your responsibilities will include conducting daily outreach to faculty members via calls, emails, and one-on-one demos to set up JoVE integrations in courses and increase product usage. You will also deliver product awareness sessions across existing customer universities and research institutes, grow engagement and usage by delivering presentations at exhibits and conferences, university seminars and workshops, and onsite customer visits. Additionally, you will strengthen subscription renewal outcomes by ensuring smooth implementation support and consistent usage of JoVE resources.
To excel in this role, you will require:
* A Master's degree or PhD in Life Science disciplines.
* 1-3 years of experience in customer-facing roles is preferred.
* Fluent communication skills in English.
* Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
* Strong interpersonal skills with a passion for remote relationship-building.
* Experience in networking using cold calling is preferred.
Joining our organization offers several benefits including:
* You can expect competitive compensation packages.
* Make a direct impact in accelerating science research and improving student learning in science education.
* Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
* Our strong promotion from within culture draws a clear path to advance your career with us.