Join to apply for the Analyst, Business Operations role at Shippo .
Overview
Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e‑commerce. Our mission is to make merchants successful through world‑class shipping. With our products and solutions, we level the playing field by providing our customers with best‑in‑class solutions that otherwise wouldn't be available to them. Through Shippo, e‑commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.
Responsibilities
* First 90 days: get in, get oriented, ship value
* Own fast, accurate Google Sheets analyses and reports for carrier ops asks (think: data pulls, pivots, VLOOKUP/XLOOKUP, SUMIFS, basic modeling)
* Partner with Carrier Ops, Partnerships, Finance, and Data to triage and quantify billing variances; share your findings
* Document your work (inputs, queries/logic, outputs) and keep stakeholders updated with crisp asynchronous communication
* Start learning to read SQL queries/Databricks notebooks (no pressure to write complex SQL yet)
* Months 3–12: broaden scope, own problems
* Drive structured analyses to support our XMS strategy (e.g., partner pipeline sizing, revenue/label volume opportunity, cohort and conversion, playbook experiments)
* Build lightweight dashboards/trackers (Sheets/Looker) that the team can trust and reuse
* Help operationalize GTM projects: draft SOPs/playbooks/templates, coordinate cross‑functional tasks, and close the loop with clear follow‑ups
Qualifications
* 1 – 3 years in an analytical role (consulting, biz ops, finance/FP&A, rev ops, product analytics, or similar)
* Google Sheets power user: pivots, lookups, array formulas, SUMIFS/COUNTIFS, filters, cleaning/joining, fast navigation
* Evidence of basic financial/analytical modeling and business case writing
* Strong written and verbal communication: you ask clarifying questions, state assumptions, and keep partners in the loop
* You're not afraid to ask the 'dumb questions'
* Comfortable context switching and working cross‑functionally in a remote environment
Nice‑to‑haves
* SQL comfort (reading/editing simple SELECT/JOIN/WHERE) and curiosity to learn more; exposure to Databricks/Looker helpful
* Experience building simple GTM SOPs/playbooks or standing up lightweight reporting
* E‑commerce/logistics familiarity is optional – no prior carrier background required
Benefits
* Medical, dental, and vision healthcare coverage for you and your dependents
* Pets coverage is also available
* Flexible policy for PTO and work arrangement
* Two 1‑week company shutdowns to rest and recharge (summer and winter)
* 3 VTO days for ShippoCares volunteering events
* Charity donation match up to $100
* Fun team events outside of work hours – happy hours, 'escape room' adventures, hikes, and more
You can be successful at Shippo regardless of location.
Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. All qualified individuals are encouraged to apply.
If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at ******
For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply – including equity).
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