**Requisition ID**:330397
**Work Area**: Customer Service and Support
**Expected Travel**: 0 - 10%
**Career Status**: Professional
**Employment Type**: Regular Full Time
**Career Level**: T2
**Hiring Manager**: Daniel Grings
**Recruiter Name**: Felipe Vidal
**COMPANY DESCRIPTION**
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
**Job Overview**:
The SAP Concur Integration Consultant (IC) is responsible for implementing the technical aspects of SAP Concur core products.
**Responsibilities as an IC will include, but are not limited to, the following**:
Lead assigned data integration projects from initial contact to project close and transition to support according to SAP Concur project methodology.
- Manage customer’s expectations (internal and external) with regards to project objectives, deliverables, timeframes, etc. by understanding the key business drivers and their prioritization.
- Utilize technical skills to support customer’s testing efforts and troubleshooting connectivity, data transformation and posting issues.
Ensure completion of deliverables, managing schedules, meeting milestones, delivering within budget and committed project deadlines.
- Build relationships with SAP Concur’s 3rd party partners to ensure seamless and successful integrations.
- Work on support cases from the data integration queue through to resolution and/or escalation to R&D.
- Maintain knowledge of 3rd party tools (e.g. Kibana, etc).
- Consistently communicate project status with the SAP Concur project manager and/or customer by means of status reports and status calls (as applicable).
- Develop and maintain knowledge of SAP Concur’s functional and technical product knowledge, implementation practices and methodologies.
- Be aware of, and comply with, all corporate policies (e.g. data security, compliance, audit, etc).
**Qualifications**
Education, Experience & Training required:
- Previous experience with technical project management, technical support, consulting and/or software implementation experience
- Basic programming knowledge and SQL skills
- Experience with technical file manipulation (e.g. txt, csv, xls and xlsx files)
- Experience with XML and/or API (web services) is a plus
- Experience with Financial Systems (e.g. ERP) is a plus
Job Specific Specialized Knowledge & Skills: (in order of priorities)
- Exceptional written and verbal communication skills in English
- Excellent presentation skills
- Strong technical consulting skills
- Analysis and troubleshooting skills
- Project management skills
- Strong organizational skills and ability to deliver on commitments
- Proven ability to engage and interact with internal & external teams to resolve client issues
- Ability to address and manage through ambiguous situations - assess situations, problem solve and make decisions
**OUR PLEDGE TO FLEX WORK**
At SAP, we value a flexible work which allows every employee to run at their personal best. This is why, today, we pledge to flex - providing an approach that can fit every role, style, and location while continuing to meet our business and customer needs. With this pledge, we will provide:
- An inclusive environment in which people have options of work models: work from home, at the office, or hybrid*, based on what fits best employee preferences and business requirements - employees discuss with their managers the possibilities and align together the best work setup.
- Flexible work schedules, so employees can adapt their personal needs with rheir professional activities in a productive and satisfatory way.
**WHAT YOU GET FROM US**
**SAP'S DIVERSITY COMMITMENT**To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.