REMOTE POSITION – ADVANCED ENGLISH REQUIRED!If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.Responsibilities:Guest support in English (Chat/Phone)Identify and filter guest needsCreate tasks and communicate concerns/damages to the operations teamProcess and register issued chargesMonitor additional services requested/paidSchedule additional services according to guest requestsMonitor the Customer Service channel of booking platformsRequirements: • Advanced English proficiency (mandatory) • Intermediate computer skills • Proactivity and commitment • Agility, strong communication, and multitasking skills • Availability to work evenings, weekends, and holidays (shift-based)Schedule: 6:00 PM to 2:20 AM – 1-hour break Schedule may vary by 1 hour during U.S. daylight saving time adjustments.Compensation: Base salary: R$2.000.00Work schedule: • One day off per week (on alternate weekend day) • Daily work • Night shiftLanguage: • English (Required)