Operations and Delivery Coordination Specialist
As a key team member in our operations department, you will be responsible for monitoring ongoing delivery routes and maintaining seamless communication with drivers and shippers via phone and live chat.
Key Responsibilities:
* Real-time tracking and monitoring of delivery routes to ensure efficient logistics
* Effective communication with drivers and shippers via multiple channels to resolve issues promptly
* Providing exceptional customer service and support to drive business growth
Requirements:
* Strong proficiency in English language skills
* Ability to work within Eastern US time zone (EST)
* Previous experience in logistics, courier operations, call center, or customer support environments
This role offers an excellent opportunity to contribute to the success of our company while developing your skills and expertise in operations coordination.
While we prioritize flexibility in scheduling, some aspects of the job may require working regular hours due to the need for immediate communication with drivers and shippers.