The Director of Salesforce Implementation plays a pivotal role in leading cross-functional teams, driving project delivery, and ensuring high-quality outcomes.
Key responsibilities include:
* Team Leadership and Management
* Mentor and lead a team of up to 15 Salesforce professionals across the US and LATAM.
* Develop coaching plans, provide growth opportunities, and maintain a culture of accountability.
* Manage staffing, capacity planning, and resource allocation for active projects.
* Project Oversight
* Oversee all Salesforce implementation projects, including Sales Cloud, Service Cloud, Marketing Cloud Account Engagement (MCAE), Marketing Cloud Engagement (MCE), and integrations.
* Conduct regular reviews to ensure progress, scope alignment, and timely delivery.
* Monitor time tracking, utilization, and project budgets to address over-burn or under-delivery risks.
* Quality Control and Customer Satisfaction
* Ensure projects meet quality standards and deliver measurable business value.
* Provide strategic oversight on complex project challenges and maintain customer satisfaction through proactive communication.
* Partner with the Sales team during handoff to ensure a smooth transition from scoping to delivery.
* Cross-Department Collaboration
* Work closely with the Sales, Customer Success, and Operations teams to align client lifecycle efforts.
* Participate in internal strategic planning, service-offering refinement, and productization of Salesforce packages like Jumpstart.