Job Summary
We are seeking a skilled Operational Specialist to join our team. The ideal candidate will have experience in logistics, call center, customer support, or account management and be proficient in English.
The role involves monitoring delivery routes in real-time and communicating with drivers and shippers via phone and live chat. The successful candidate will work closely with the operations team to ensure seamless delivery of services.
Key Responsibilities:
* Route Monitoring: Monitor delivery routes in real-time to identify any issues or delays.
* Communication: Communicate effectively with drivers and shippers via phone and live chat to resolve any issues or concerns.
Requirements:
* Language Proficiency: Proficient in English (written and spoken).
* Time Zone Flexibility: Ability to work in the Eastern US time zone (EST).
* Experience: Experience in logistics, call center, customer support, or account management.
Benefits:
* Career Growth Opportunities: Opportunity to grow your career in a dynamic and fast-paced environment.
* Competitive Compensation: Competitive salary and benefits package.