About this Role
We are seeking a Client Success Manager to join our team. This role is ideal for individuals who are passionate about building strong relationships, driving results, and delivering exceptional service.
Key Responsibilities:
* Client Onboarding & Relationship Management: Guide new clients through the onboarding process, ensuring a smooth and positive experience.
* Ongoing Support & Strategy: Regularly check in with clients to review performance, provide strategic insights, and optimize their marketing campaigns.
* Routine Improvement: Identify opportunities for upselling or cross-selling additional services to help clients scale their businesses.
* Issue Resolution: Address client concerns promptly and professionally, working with internal teams to resolve any challenges.
* Training & Education: Educate clients on best practices for using our Marketing Lead Engine.
* Performance Monitoring: Track client success metrics and proactively reach out to offer guidance and improvements.
Requirements:
* 2+ years of experience in a client success, account management, or customer service role (preferably in digital marketing, SaaS, or home services industries).
* Fluent English speaker with excellent written and verbal communication skills.
* Minimal accent for clear and effective communication with U.S.-based clients.
* Experience using GoHighLevel, Slack, and ClickUp (or similar CRM and project management tools).
* Comfortable with marketing automation and CRM tools.
* Able to think critically and proactively address client concerns.
* Passionate about helping clients succeed and achieving high retention rates.
* Organized & Detail-Oriented: Ability to manage multiple clients and tasks efficiently.
Benefits:
* Remote work flexibility - work from anywhere
* Opportunities for growth in a fast-paced, dynamic environment
* Competitive salary + performance-based incentives
* Supportive team environment with a strong focus on values and client success
Our Team:
* Mission-driven team that operates with integrity and excellence
* Diverse and inclusive environment