Job Title: Store Manager
The role of a Store Manager is to oversee the overall operations of a retail store, ensuring that it runs smoothly and efficiently. This involves managing staff, maintaining a safe and clean environment, and providing excellent customer service.
About the Role
As a Store Manager, you will be responsible for:
* Managing a team of employees to ensure they are working efficiently and effectively.
* Maintaining a high level of customer satisfaction through excellent service and product knowledge.
* Controlling inventory levels and stockroom organization.
* Resolving customer complaints in a professional manner.
* Collaborating with other departments to achieve business goals.
Key Responsibilities
The following are key responsibilities of a Store Manager:
1. Safety and Security:
o Ensure a clean and organized work environment.
o Maintain accurate records of safety incidents and near-misses.
2. Customer Service:
o Provide exceptional customer service to ensure customer satisfaction.
o Respond to customer complaints in a professional manner.
3. Staff Management:
o Manage and train a team of employees to ensure they are working efficiently and effectively.
o Conduct regular performance reviews and provide feedback.
4. Inventory Control:
o Monitor and maintain accurate inventory levels.
o Organize and maintain a well-stocked stockroom.
5. Operations:
o Ensure the store is running efficiently and effectively.
o Identify and implement process improvements.
Requirements
To be successful as a Store Manager, you will need:
* A high school diploma or equivalent.
* Minimum one year of management experience in retail and/or food and beverage industries.
* Excellent communication and leadership skills.
* Ability to work a flexible schedule, including evenings and weekends.
* Valid driver's license (preferred).