Job Summary
We are seeking a highly skilled and experienced technical professional to fill the role of Genesys Cloud Architect/Engineer. This position involves designing, implementing, and maintaining complex Genesys Cloud solutions.
Responsibilities:
* Designing call flow architectures and integrating with various systems such as Salesforce, Genesys API's, PCI PAL, and GenAI.
* Developing scripts and data actions using Genesys Framework and Architecture.
* Implementing and troubleshooting Genesys infrastructure components like CCPulse/Pulse, ICON, Infomart, and CXInsights.
* Maintaining trunks, E1/T1(CAS, CCS), SIP, and gateway protocols including SIP and MGCP.
* Providing ITIL knowledge for incident, change, and configuration management.
Requirements:
To be successful in this role, you will need advanced English language skills, a good understanding of SIP protocols, Genesys framework and architecture, and experience with reporting components. Additionally, you should have good troubleshooting experience in Genesys infrastructure and possess knowledge about Genesys cloud components.
Benefits:
This role offers an excellent opportunity to work with cutting-edge technology and collaborate with a talented team of professionals. You will have the chance to develop your skills and expertise in a dynamic environment.
About Us
We are a leading organization in the field of customer experience management, and we are committed to delivering innovative solutions that meet the evolving needs of our customers.