Elt is a leading provider of language learning solutions for individuals and organizations. We are dedicated to helping our customers achieve their language learning goals through our innovative and personalized approach.
Position Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator. As a contractor you will play a key role in ensuring the success of our customers by providing exceptional support and service.
Key Responsibilities:
Serve as the main point of contact for customers building strong relationships and providing timely and effective communication
Understand and anticipate customer needs and proactively provide solutions and recommendations to enhance their experience
Onboard new learners and guide them through our services ensuring a smooth and successful implementation
Provide ongoing support to learners troubleshooting issues and resolving any concerns that may arise
Collaborate with cross-functional teams to improve processes and enhance the overall learner experience
Monitor customer usage and performance and identify opportunities for upselling and cross-selling our products and services
Gather and analyze customer feedback and provide insights to the team to drive product improvements and enhancements
Keep up-to-date with industry trends and best practices and share knowledge with the team to continuously improve our customer success strategies
Qualifications:
Bachelors degree in Teaching
2 years of experience in teaching English (customer success or account management a plus)
Strong communication and interpersonal skills with the ability to build rapport and trust with customers
Excellent problem-solving and critical thinking skills
Ability to work independently and manage multiple tasks and priorities
Fluent in English (both written and spoken)
Location:
This is a remote position based in Brazil. You will have the flexibility to work from home.
This is a contractor position with competitive compensation. You will have the opportunity to work with a dynamic and diverse team and make a significant impact on the success of our customers.
If you are passionate about teaching and customer success and have a strong desire to help others achieve their goals we would love to hear from you! Apply now to join our team at elt as a Customer Success Coordinator.
Key Skills
Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing
Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 700 - 850
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