Be a senior member of a US Contact Center team of a large financial multinational company
Activities
* Designing, implementing, administering, and supporting enterprise Contact Center platforms.
* Working primarily with Verint solutions ( Workforce, Quality and Performance Management, Recording, Analytics) and Content Guru storm platform (omnichannel routing and digital channel orchestration)
* Administer applications across on-premise, cloud, and hybrid environments
* Ensuring the availability, performance, security, and ongoing evolution of these platforms
Requirements:
* 5+ years of experience with Verint solutions (WFM, QM, Recording, Analytics)
* 3+ years’ experience with Content Guru storm platform capabilities (omnichannel routing, digital channels
* 3+ years of experience Contact Center operations and telephony technologies, including SIP and VoIP
* Experience planning upgrades, enhancements, and integrations.
* Bachelor’s degree in Information Systems, Computer Science,
ENGLISH – ADVANCED (Professional) or FLUENT (mandatory!!)
Preferred
* Verint Certification
* Content Guru Certification
* ITIL Foundation