Customer Support Professional Job Description
The Customer Support Representative plays a vital role in ensuring seamless and positive customer experiences on our platform.
* Respond promptly and professionally to customer inquiries via live chat.
* Resolve issues and complaints, offering suitable solutions and following up to ensure customer satisfaction.
* Communicate fluently in both English and Portuguese to assist diverse customer bases.
* Maintain accurate records of customer interactions and collaborate with internal teams when escalation is required.
* Stay informed about company products, promotions, and policies to provide accurate information.
* Contribute feedback and suggestions to enhance processes and improve the overall customer experience.
Key Responsibilities:
* Provide top-notch written and verbal communication skills in English and Portuguese.
* Prior experience in customer-facing roles is preferred.
* Availability to work standard business hours (Monday to Friday).
* Ability to remain composed and efficient in fast-paced environments.
Requirements for Success:
* Excellent communication skills in two languages.
* Prior experience in customer service or similar fields.
* Flexibility to work standard business hours.
* Calm and composed under pressure.