Video Delivery Specialist
We are seeking a skilled Video Delivery Specialist to join our team.
This role involves providing technical assistance and troubleshooting services for video delivery issues on various platform applications. You will be responsible for analyzing root causes of problems, resolving service tickets efficiently, and building custom Python scripts to simulate app behavior.
* Technical Assistance: Provide timely and effective support for video delivery-related issues.
* Issue Spotting: Identify and troubleshoot problems related to video delivery on various platforms.
* Root Cause Analysis: Analyze complex issues to determine their root cause.
* Service Ticket Resolution: Resolve service tickets in accordance with standard operating procedures.
* Python Scripting: Develop custom Python scripts to simulate app launch, login, and playback behavior.
You will work closely with the development team to set up dashboards and configure alerts to monitor the health of the ecosystem. A strong understanding of video delivery technologies and experience with Python scripting are essential requirements for this position.
Key Responsibilities:
* Provide technical assistance and troubleshooting services for video delivery issues.
* Analyze root causes of problems and resolve service tickets efficiently.
* Develop custom Python scripts to simulate app behavior.
* Work closely with the development team to set up dashboards and configure alerts.
Requirements:
* Bachelor's degree in Computer Science or a related field.
* 3+ years of experience in video delivery and technical assistance.
* Strong understanding of video delivery technologies and experience with Python scripting.
* Excellent problem-solving and analytical skills.
* Ability to work effectively in a team environment.
Benefits:
* A competitive salary package.
* A comprehensive benefits program including medical, dental, and vision insurance.
* A 401(k) retirement plan with company match.
* A generous paid time off policy.