As a IT Service Delivery Analyst at Würth IT, you support the relationship between Würth IT and assigned Würth Group companies and partners. Your role focuses on learning account management fundamentals, supporting customer relationships, and contributing to the identification of improvement opportunities together with experienced account managers. You help ensure transparent communication, structured coordination, and reliable service delivery while building a solid understanding of business needs and the Würth IT service portfolio. You represent Würth IT professionally towards the business partner and support the business partner’s interests within ONE IT under guidance.
Opportunity & Demand Support
Support the identification of demand, improvement potential, and development opportunities within assigned business partner accounts
Help gather and structure business partner needs and requirements
Assist in translating business needs into IT topics using the Würth IT service portfolio
Support the preparation of solution ideas, proposals, and account overviews
Contribute to account development activities under guidance of senior account managers
Coordination within ONE IT
Support coordination between business partners and internal Würth IT teams
Assist service managers, delivery teams, project managers, and experts in customer-related topics
Help ensure customer expectations are clearly documented and aligned with Würth IT standards
Support onboarding of new services, transitions, and changes
Escalate risks, issues, or open points early to senior colleagues
Governance, Transparency & Quality
Support maintenance of structured account documentation and overviews
Help monitor service quality and customer satisfaction
Contribute to continuous improvement of collaboration and service usage
Learn and apply Würth IT processes, governance standards, and agreements
Ensure reliable documentation and transparency in account-related activities
Requirements
Degree in IT, Business Administration, or a comparable qualification or first professional experience in an IT-related environment
Strong interest in IT services, customer relationships, and business processes
Basic understanding of IT services or service portfolios (theoretical or practical)
Motivation to work in an international and complex IT environment
Good communication skills and willingness to learn
First experience with CRM, service management, or reporting tools
Basic knowledge of IT service management concepts (e.g. ITIL)
Interest in account development, customer segmentation, or portfolio thinking
Professional proficiency in English and Spanish.
️ Healthy Lifestyle - On-site gym with payroll discount + Wellhub access.
Extra Comfort - On days of on-site work, enjoy free accommodation in our company hotel if you live more than 50km away.
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