Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
EverHelp is a project in the Genesis ecosystem. We’re a team of professionals developing outsourcing support services for multiple products worldwide at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we\'ve preserved all our workplaces and continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
We are currently seeking a Customer Support Specialist for the German Desk.
You can put yourself in the customers\' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading!
Customer Support Agent (German)
Location: Hoje
Your future responsibilities include:
* Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests
* Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling
* Coordinating with suppliers to address delivery delays
* Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data
Needed experience & skills:
* German language proficiency (C1) and fluency in English at B2 level (required)
* At least 1 year of support experience
* Excellent communication skills: polite, professional, and timely handling of customer complaints
* Ability to work independently and within different teams
* Attentive, persistent, and solution-oriented with a strong work ethic
Working with EverHelp is about:
* 20+ vacation days and 2 sick leaves per month
* Fully remote work
* A professional team of specialists, internal communities, and activities that foster continuous learning
* Career growth opportunities: 32% of teammates obtained a new role within their first year; 86% of Team Leads started as Customer Support Agents
Submit your resume and join our team!
Note
This description reflects a consolidated overview of the role and does not imply multiple separate postings. All correspondence to be in English.
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