Technical Support Specialist
As a key team member, you will play a pivotal role in delivering exceptional support services to our valued customers.
* Deliver specialized technical solutions to complex customer requests.
* Provide proactive, personalized experiences that meet customer expectations.
* Strengthen partnerships through technical excellence and accountability.
Key Responsibilities:
* Answer incoming calls and open cases in Salesforce, ensuring accurate data entry.
* Monitor the support queue and prioritize cases for timely resolution.
* Troubleshoot customer-reported issues and provide effective solutions via case updates, calls, or screen-sharing sessions.
* Provide support via email, teams, and telephone using discretion and technical judgment.
Technical Troubleshooting Skills:
* Utilize Chrome Developer Tools (Inspector) to analyze web applications, review network requests, and debug front-end issues.
* Perform API testing and validation using Postman or cURL.
* Conduct IIS and SSL diagnostics to investigate and resolve Windows Application Server issues.