Our client is looking for a IT OPERATIONS SPECIALIST to join their team in SÃO JOSÉ DOS CAMPOS, SÃO PAULO. Responsabilities: Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties; Interface with departments, technical vendors, and personnel to solve problems Create and maintain accurate documentation; Implement preventative maintenance routines and schedule accordingly Participate in project planning, implementation and documentation; Receive user requests for assistance via a helpdesk ticketing system, prioritizes, and carries issues to resolution before closing the ticket; Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems as pertaining to job functions; Consistently follow and enforce IT Policy and Procedures; Performs miscellaneous systems job-related duties as assigned; High potential to become part of Global IT competence team supporting regional and international offices. Qualifications: University degree or relevant job experience. 3 to 5 years experience in the Microsoft based Technology, WAN/LAN and Systems Support; Microsoft certifications (MCP, MCSE, IT Certifications preferred) Working conditions and physical effort: Work is normally performed in a typical interior/office work environment Must be able to sit, stand, walk, crouch, crawl, and climb a ladder. Some travel may require 25%