About this role:
As a Community Manager, you will be responsible for leading and maintaining our online communities across various platforms. Your primary goal will be to foster engagement, build relationships, and ensure a positive user experience.
Key Responsibilities:
* Community Leadership: Lead daily interactions on Reddit, X, and Discord, starting conversations, replying thoughtfully, maintaining guidelines, and nurturing a welcoming environment.
* Engagement Initiatives: Organize recurring events such as AMAs, Q&As, user features, and community challenges to boost engagement and community spirit.
* Community Insights: Identify user sentiment trends, gather feedback, and proactively share actionable insights with Product, Support, and Marketing teams.
* Moderation & Empathy: Uphold community standards by moderating conversations, removing spam, managing conflict, and resolving situations with empathy.
* Metrics & Growth: Track community health metrics (active users, retention, engagement) and suggest strategic improvements.
* Platform Expertise: Fully leverage moderation tools, bots, roles, and automations within Reddit and Discord to enhance user experience.
Requirements:
* At least 1–2 years of experience managing or moderating active communities (Reddit, Discord, X, or forums).
* Strong writing and communication skills to engage and nurture active, text-based communities.
* In-depth knowledge of Reddit and Discord moderation tools, bots, and features.
* Empathy, diplomacy, and the ability to foster trust in a community environment.
* Organized, proactive, and comfortable working remotely with a startup mindset.
* Fluent in English (written & spoken).
Benefits:
* Competitive monthly salary.
* Healthcare stipend to cover medical or insurance needs.
* Unlimited PTO for flexible vacation policy.
* Stock options for direct growth participation.
* 100% remote work flexibility.
* Professional development through mentorship and autonomy.