Infrastructure Operations Lead
We are seeking a skilled and strategic Infrastructure Operations Lead to oversee the management of our core infrastructure operations.
Key Responsibilities:
* Coordinate and lead a team of infrastructure specialists across compute, storage, and network domains.
* Plan, prioritize, and manage infrastructure tasks, timelines, and dependencies to ensure alignment with technical goals.
* Collaborate with internal stakeholders to schedule change windows, maintenance schedules, and upgrades.
* Monitor and report on risks, issues, and blockers with clear context and recommended actions.
* Maintain accurate documentation, dashboards, and status reports for leadership and technical teams.
* Support vendor coordination for hardware logistics, remote hands, and service delivery.
* Ensure compliance with change management and security protocols.
* Organize and facilitate team standups, working sessions, and stakeholder updates.
Required Skills and Qualifications:
* Minimum 3 years experience in IT infrastructure operations.
* Proven track record of leading infrastructure initiatives in hybrid or co-managed environments.
* Strong understanding of servers, virtualization, storage, networking, DNS, and monitoring systems.
* Proficiency with tools like Jira, ServiceNow, Azure DevOps, or Smartsheet.
* Excellent communication and documentation skills to convey complex technical information to non-technical audiences.
* Ability to prioritize tasks across time zones and work independently with minimal supervision.
* Familiarity with ITIL, disaster recovery, and business continuity practices is a plus.
* Experience with CMDB and inventory tools is desirable.