**Service Operations Manager**:
**What are we looking for?**:
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People leadership experience to manage a team of 8 to 10 people**:
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Problem solving and ability to navigate on technical discussions and lead crisis mgt**:
- Guardian of Operational Excellence, deliver KPI agreed to with business segments
- User centricity and digital mind-set to promote behavior change toward a more automated organizatio
**What will be your key responsibilities?**:
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- **Level 2 resolves cases that are not resolved by Level 1, manage Major Incidents, monitor and process alerts to prevent Major Incidents, prepare the team to support new technologies using the Take-on process, execute Problem Management to find root-cause and eliminate recurrences***:
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Service Operations uses the follow the sun mode at operational hubs in GUA (Brazil) and ISC (China) to provide coverage 24 hours, 7 days in a week.**:**
This manager is responsible for maintaining the operations during Americas time zone, providing day-to-day direction and leadership of the Service Operations team to ensure that team members contribute, collaborate and utilize their skills to provide excellent customer support and resolve problems within agreed service levels.**:
**What can you expect from Mars?**:
- Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.