Job Title: IT Support Specialist
Deliver remote technical assistance to employees worldwide.
* Analyze complex system issues and develop effective solutions.
* Troubleshoot hardware, software, and application problems.
* Communicate with customers regarding ticket progress.
* Collaborate with global teams to resolve technical issues.
* Utilize internal knowledge bases to provide expert advice.
* Conduct thorough research to resolve complex issues.
* Ensure timely updates to the ticket tracking system.
* Properly escalate critical issues as needed.
Requirements:
* Bachelor's degree in Computer Science or equivalent experience.
* Experience delivering technical solutions in a multinational environment.
* Proficiency in both Mac and Windows operating systems.
Desired Skills:
* Advertising and/or marketing industry background.
* Experience managing computer networks in a centralized environment.