We're looking for an exceptional Instructional Team Manager to lead our instructional staff and oversee the learner experience. This role is responsible for monitoring cohort health metrics, managing transfers and dismissals, and ensuring compliance with company policies and regulations.
As a seasoned leader, you will provide ongoing coaching and evaluation for instructors, supervise Learner Experience Managers, and partner with HR and recruiting on faculty hiring, onboarding, and staffing.
Key Responsibilities
* Ensure an exceptional student experience by supporting student progress, accessibility, and overall success
* Oversee student experience by monitoring progress and retention, implementing strategies for improvement
* Manage student transfers, withdrawals, and dismissals in accordance with company policies
* Serve as a point of escalation for student concerns and resolutions
* Develop student accommodation plans, ensuring alignment of practices with ADA requirements
* Monitor cohort health metrics, analyzing both qualitative and quantitative feedback to measure overall student experience
* Design and implement strategies to improve NPS, retention, and instructional quality
* Lead and support instructional staff to strengthen teaching effectiveness, ensure compliance, and maintain high instructional quality
* Evaluate instructors on a regular cadence, providing coaching and feedback for continuous improvement
* Collaborate with recruiting and human resources on hiring, onboarding, and management of instructional team members
* Oversee cohort staffing and coverage, ensuring compliance with regulations, including adequate substitute support
* Supervise a team of Learner Experience Managers, supporting their day-to-day operations
* Oversee program alignment, instructional delivery, and operational effectiveness to ensure consistency and quality across all cohorts
* Liaise between Finance and Learner Experience teams to improve retention outcomes
* Collaborate with the curriculum team to update courses with new iterations based on learner and staff feedback
* Supervise the Manager of Curriculum, aligning tasks with student needs
* Collaborate with Enrollment and Career Success teams to ensure seamless student transitions
* Manage instructional costs by monitoring resource and staffing allocations