Company Overview:
At RDS Same Day Delivery, we specialize in providing seamless last-mile delivery solutions that
connect our clients with their customers quickly and efficiently. We pride ourselves on reliability,
transparency, and customer care in every delivery.
Position Summary:
We are seeking a proactive and detail-oriented Inbound Customer Service Representative to join
our team. In this role, you will be pivotal in upholding our commitment to exceptional customer
satisfaction by managing incoming communications, assisting with order tracking, and providing
vital information to clients and prospects.
Key Responsibilities:
Manage inbound calls and emails from clients, addressing inquiries, providing updates, and accurately entering order details into the system.
Monitor and update order statuses, ensuring clients receive real-time information on their deliveries.
Support clients and prospects by delivering comprehensive information on services, delivery options, pricing, and account management.
Respond promptly to customer inquiries, resolve issues, and escalate complex concerns to the appropriate team members as needed.
Work closely with the operations and dispatch teams to facilitate effective communication regarding delivery updates, potential delays, and customer feedback, ensuring streamlined solutions for clients.
Qualifications:
Demonstrated experience in a customer service role, ideally within the logistics, delivery, or transportation industry.
Problem-Solving Skills: Ability to think on your feet, solve customer issues quickly, and adapt to unexpected situations.
Strong Communication: Clear and professional verbal and written communication skills, ensuring clients feel valued and heard.
Language Proficiency: Strong command of the English language, with the ability to communicate clearly and professionally in both verbal and written formats.
Team Collaboration: Comfortable working closely with other teams (such as dispatch and operations) to ensure clients are satisfied with resolutions and to provide additional support as needed after the initial call.
Excellent multitasking and time-management skills, with the ability to thrive in a fast-paced environment.
Proficient in CRM software and comfortable with basic data entry and tracking systems.
Additional Information:
This is a remote full-time position with a consistent schedule that includes availability to work on
Saturdays, with one weekday off in place of the Saturday shift.
From time to time, additional support may also be needed during peak periods, such as evenings or
holidays, flexibility in these situations is appreciated.
We’d love to learn more about you. As a next step, we invite you to complete a brief Culture Index survey. In addition to reviewing your qualifications and experience, this survey helps us better understand overall fit.
Please use the link below to complete the survey, which includes just two questions and takes less than 10 minutes to finish. Survey Link: https://go.cultureindex.com/p/sN53P1WgqryMNOXs