Job Summary:
The primary objective of this role is to deliver exceptional customer support by addressing inquiries and complaints, managing customer accounts, and ensuring a positive customer experience across all communication channels.
Key Responsibilities:
* Respond promptly to customer inquiries via phone, email, chat, and social media in a professional manner.
* Identify customer issues, troubleshoot problems, and provide effective solutions or escalate when necessary.
* Update and maintain accurate customer records and account information in the system.
* Develop comprehensive knowledge of products and services to provide accurate information and guidance.
* Foster positive relationships with customers through empathetic and clear communication.
* Document customer interactions, track recurring issues, and provide feedback to improve service quality.