Blackwall is an AI-enabled security and web infrastructure company dedicated to safeguarding web ecosystems from automated threats. Deployed across 2.3M+ websites and applications, GateKeeper, the company’s flagship product, is trusted by 100+ service & hosting partners globally to enhance performance, reduce operational costs, and maximize revenue by protecting SMB customers worldwide against emerging threats with simplicity, affordability, and scalability. We’re looking for a Support Engineer to deliver high-quality technical assistance to customers, partners, and internal teams. You’ll work closely with Engineering, Product, and Customer Success to ensure smooth technical operations, resolve issues efficiently. This role combines hands-on support, technical consulting, and cross-team collaboration to help customers get the most value from our products. Role Details: Role reports to: Head of Technical Support Engagement type: Employment contract options are available in the UK, Spain, Germany, and Estonia — with freelance/contractor arrangements in the rest of the world. Location: Remote Compensation: Paid position;
rate depends on experience and location What you’ll be doing: Deliver technical consulting to customers and partners to support successful onboarding, configuration, and usage of our solutions. Provide ongoing technical support services, troubleshooting issues, and ensuring timely resolution. Work with ticketing system, monitor and respond to alerts, manage escalations and communication with other technical and sales teams Assist PreSales TechOps and other technical teams on architecture, deployment and best practices What you bring: Experience in technical support, customer engineering, or a similar client-facing technical role. Strong troubleshooting and problem-solving skills with the ability to quickly diagnose issues. Experience supporting web backend systems. Basic Linux command line experience is a must. Understanding of Apache and NGINX web servers is a must. Working knowledge of hosting panels (cPanel/WHM, Plesk, etc.) is a plus. Experience with ModSecurity is a plus. Experience with Atlassian software stack is a plus. Fluency in written and spoken English (other languages are a plus). Ability to work collaboratively with engineering, product, and customer-facing teams. Comfortable working in a remote, fast-paced, and international environment. Professional fluency in English and Portuguese, both written and verbal, is required. Why Join Blackwall: Be part of a fast-growing cybersecurity company backed by leading European investors. Work fully remote with a distributed team across Europe, APAC, and the Americas. Collaborate with experts in cybersecurity, infrastructure, and AI-driven innovation. Contribute directly to how millions of websites stay protected and perform better every day. Join a team that values clarity, accountability, and human connection over hierarchy. We are committed to creating a diverse and inclusive environment and encourage all applicants to apply for our roles. We actively value and seek diverse talent! Learn more about us at: https://blackwall.Com