Job Overview
We are seeking a skilled Operations Specialist to join our team. This role involves monitoring ongoing delivery routes and communicating with drivers and shippers via phone and live chat.
Key Responsibilities:
* Monitoring delivery routes in real-time
* Communicating effectively with drivers and shippers
Requirements:
Essential Skills:
* Proficiency in English
* Ability to work EST time zone
* Experience in logistics, call center, customer support, or account management
Bonus Points:
* Knowledge of courier services
* Excellent communication and problem-solving skills
What We Offer:
* A fast-paced and dynamic work environment
* Opportunities for career growth and development