Sales Engineering Delivery Manager (Middle) ID40979
* Process Optimization & Standard Implementation: Analyze distribution processes (collection, transit, handover, delivery); formulate and implement standardized protocols, optimize route planning/resource scheduling, improve efficiency/punctuality, and reduce costs.
* Capacity Management & Resource Coordination: Coordinate carrier and self-operated capacity resources; develop scheduling plans, monitor utilization, optimize personnel/vehicle allocation; manage resource bidding, onboarding, and replacement to ensure sufficient capacity for peak seasons, enhancing utilization and cost-effectiveness.
* Metric Monitoring & Exception Handling: Monitor core metrics (timeliness, punctuality, cargo damage); establish risk alerts; resolve order anomalies, complaints, and emergencies promptly, creating contingency plans to ensure delivery quality and customer satisfaction.
* Carrier Management & Training: Establish carrier assessment systems, conduct regular inspections to evaluate performance, and drive improvements; organize training on protocols and safety standards to enhance service capabilities and compliance.
* Data-Driven Collaboration: Analyze delivery data to identify efficiency/cost improvements, produce reports, and drive process refinements; collaborate with business, tech, and customer service teams to resolve issues and achieve project/business goals.
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company's cutting‑edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com's business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China's largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.
We are dedicated to building a digitally intelligent, cross‑border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.
Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross‑border Import Business, JD Industrials International, JD Property International
Positioned as a "Trustworthy One‑Step Global Supplier for Long‑Tail Goods", JD Industrials provides comprehensive end‑to‑end industrial supply chain solutions to large overseas enterprises, multinational corporations, and Chinese companies expanding internationally. Currently, its international operations continue to grow into Brazil, Thailand, Indonesia, Malaysia, Vietnam, Hungary, Turkey, Saudi Arabia, and more.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Software Development
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