Job Summary
The Night Auditor is responsible for performing various tasks to ensure a seamless guest experience. They are accountable for managing guest arrivals, departures, and experiences, while providing exceptional customer service and handling phone calls with professionalism.
Key Responsibilities:
* Deliver outstanding guest service by being attentive to their needs and responding promptly to requests
* Enter and modify reservation information on the computer system, posting charges to guest accounts and processing payments efficiently
* Count and balance cash, credit cards, and direct bill accounts, investigating discrepancies and making adjustments as needed
* Prepare and maintain accurate audit reports and daily logs, ensuring timely completion of duties assigned by supervisors
* Balancing shift work and cash drawers, complete tasks assigned by management
* Maintain a safe and secure environment, reporting any potential hazards to management immediately
Requirements:
* High school diploma or equivalent required
* Must be at least 18 years old
* Ability to communicate effectively in English
* Exceptional hospitality skills, self-motivated, and organized with attention to detail
* Flexible schedule, including extended hours, weekends, and holidays
Benefits:
This role offers a unique opportunity to develop valuable skills and experience in the hospitality industry, with opportunities for growth and advancement within the organization.
Why Choose This Role?
This position provides a chance to make a positive impact on guests' experiences and contribute to the success of the hotel. If you are a motivated and detail-oriented individual who excels in a fast-paced environment, this may be the ideal role for you.