Customer Issue Resolution Manager
The Customer Issue Resolution Manager role is a strategic position that provides high-level issue resolution for customer complaints impacting business relationships and sales opportunities with key customers.
Key Responsibilities:
* Lead and manage the resolution of critical customer issues by forming and leading interdepartmental teams.
* Liaise with various functional organizations and business units to drive issue resolution.
* Maintain and improve procedures for customer and field personnel handling escalations.
Requirements:
* Fully fluent in Portuguese, English, and Spanish (written and verbal).
* 10+ years of customer-facing sales and/or service delivery roles.
* Past experience as Escalation Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desired.
About Us:
We are committed to providing reasonable accommodations for all qualified individuals with a disability. We celebrate diversity in our workplace and are an equal opportunity employer.