Job Overview
We're seeking a detail-driven process enthusiast to join our Case Management team.
This role involves evolving our fraud case intake and resolution platform – a crucial tool for streamlining fraud signals across departments and enhancing operational workflows.
* Assist with intake tagging and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops Decision Science and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
About the Role
In this dynamic environment, you'll have the chance to grow professionally while contributing to the development of our fraud prevention strategies.
You'll work closely with cross-functional teams to drive innovation and process excellence.
* Pursuing a degree in Business Analytics Finance Information Systems Criminal Justice or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira Confluence and Excel;
* Curious about fraud prevention financial crimes and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
Why Join Us
* A paid internship opportunity;
* A 30-hour work week (Monday–Friday) allowing for work-life balance;
* A hands-on experience with a global company;
* Mentorship professional development and networking;
* We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us in shaping the future of payments.