As a key player in the delivery ecosystem, we are seeking an Operations Specialist to monitor ongoing deliveries and provide exceptional support to our drivers and shippers.
About the Role:
The ideal candidate will possess strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
* Monitor and troubleshoot delivery issues
* Provide top-notch customer service via phone and live chat
* Assist drivers and shippers with queries or concerns
Requirements:
* Proficiency in English
* Ability to work based on Eastern US time zone (EDT)
* Experience in logistics, courier operations, call center, or customer support