IT Release Manager II
About our team: We are a global leader in payments with 30 years of experience and presence in over 30 countries. We hold two-thirds of the global gift card market share.
Our mission is to revolutionize commerce through innovative payment technologies for retailers, brands, and consumers.
Job Summary
The IT Release Manager II will orchestrate software releases in alignment with organizational strategy and goals. This role collaborates closely with cross-functional teams to ensure quality and timeliness of releases, monitors progress during release windows, and identifies areas for improvement through testing feedback.
Responsibilities
* Plan, coordinate, communicate, schedule, and facilitate software releases to meet business objectives.
* Collaborate with development, QA, operations, and change management teams to ensure readiness and quality.
* Monitor and communicate release progress, identify risks, and escalate issues as needed.
* Facilitate release meetings and maintain release calendars.
* Review testing outcomes and work with QA to address defects and improvement opportunities.
* Develop and maintain release documentation, including release notes and rollback plans.
* Produce reports and metrics on release performance and communicate findings to leadership.
* Ensure compliance with our company's release management policies and best practices.
* Support continuous improvement initiatives for release processes.
Requirements
* Bachelor's degree in Computer Science, Information Technology, or related field preferred.
* 4+ years of experience in release coordination, change management, or related IT governance roles.
* Familiarity with SDLC processes and testing practices.
* Strong organizational and communication skills; ability to manage multiple priorities.
* Experience with tools such as JIRA, Confluence, ServiceNow, or similar for tracking and documentation.
Knowledge, Skills & Abilities
* Ability to collaborate effectively across technical and business teams.
* Understanding of release governance, risk management, and quality assurance principles.
* Analytical skills to interpret metrics and identify process improvements.
* Comfortable working in Agile or iterative development environments.